In response to Covid-19 we as a company have developed some new policies and infrastructure to ensure we can work safely, and efficiently.
Welcome to Smokin’ Griddle Swansea. We are hugely excited to re launch in Swansea with our custom Delivery system.
Below there are a few frequently asked questions that may help assist you with the ordering process during Covid-19.
Deliveries are completely contactless, food will be left on doorsteps. (We will knock)
We DO NOT offer a collection service in any capacity at all. Delivery addresses must be your own address or a business address you are working at.
We are anticipating a high volume of orders. Day times should generally be under 1 hour.
PEAK HOURS (5-8) can reach full capacity, when this happens, our online checkout page is temporarily suspended.
The checkouts will re open at a specific time, take a look at the top of the ordering page for the next opening time slot.
Its a good idea to get your order ready at the basket stage and refresh once the windows open.
We operate with our open/suspended ordee system to ensure your food is freshly cooked, and sent piping hot within 80 minutes 80% of the time, delivery times could potentially reach 100 minutes maximum.
When placing an order, you can leave a message to the kitchen on the checkout page (no cheese on Spicy, etc)
Make sure your postcode has a space in the middle, and please leave a telephone number.
The minimum spend is £15.
Is there space in the middle your postcode?
Have you selected local delivery area?
Please leave a telephone number for us to contact you on should we need to.
Sorry but no, all payments to be made via PayPal or SagePay on our web ordering service. You can check out as a guest on PayPal, or use SagePay like any other Visa online payment merchant. They are equally fast and easy.